Responsible Gaming at cb222 — Play Safe, Stay in Control

Our Commitment to Responsible Gaming

cb222 believes that gambling should be a form of entertainment — an exciting way to engage with cricket betting, live casino, slots, and sports markets. For the vast majority of our players in Dhaka, Chittagong, Sylhet, and across Bangladesh, it stays exactly that. But we also know that for a small number of people, gambling can become a problem.

cb222's responsible gaming programme is built into the core of the platform — not added as an afterthought. Every player on cb222 has access to a full suite of self-management tools directly from their account dashboard, with no waiting period and no need to contact support to activate most features.

Responsible gaming is not just a policy statement at cb222 — it is a practical, everyday commitment. Our support team is trained to identify and respond to signs of problem gambling with sensitivity, speed, and care. If gambling is no longer fun for you, we want to know about it, and we are here to help.

Responsible Gaming Tools Available on cb222

The following tools are available to all registered cb222 players. Most can be activated immediately from your account settings, with no delay and no approval process needed.

• 💰

  Deposit Limits

  Set a daily, weekly, or monthly maximum deposit amount. Once set, your limit can be reduced immediately. Increasing a limit requires a mandatory 7-day cooling-off period to protect against impulsive decisions.

• ⏱️

  Session Time Limits

  Set a maximum session duration. When your session limit is reached, you will receive a notification and be automatically logged out. This helps you stay aware of how long you have been playing.

• ⏸️

  Time-Out

  Take a break from gambling for a defined period: minimum 24 hours, up to a maximum of 6 weeks. During a time-out your account is suspended. You will not be able to deposit or place bets. The time-out cannot be reversed early.

• 🚫

  Self-Exclusion

  Permanently exclude yourself from cb222. Self-exclusion is irreversible for the chosen period (minimum 6 months, with a permanent option available). Your account will be closed and you will not be able to re-register during the exclusion period.

• 🔔

  Reality Check Alerts

  Enable regular pop-up reminders showing how long you have been in your current session and your net win or loss for that session. Available at intervals of 15, 30, 60, or 120 minutes.

How to Set Your Limits — Step by Step

Setting your responsible gaming limits on cb222 takes less than two minutes. After logging in, tap the account icon at the top right of the screen to open your account menu. Select 'Responsible Gaming' from the menu list. You will see all available tools — deposit limits, session limits, time-out, and self-exclusion. Tap on any tool to configure it. Changes to reduce a limit take effect immediately. Changes to increase a limit are subject to the cooling-off period described above.

If at any point you feel the tools available in your account are not enough and you need immediate help, contact cb222 support directly at [email protected]. You do not need to be in a crisis to reach out — our team is there to help any player who has questions or concerns about their gambling, at any stage.

Recognising the Signs of Problem Gambling

Most people who gamble on cb222 do so for fun and within their means. However, it is important to be able to recognise when gambling is shifting from entertainment into something more concerning. The following warning signs may indicate that gambling is becoming a problem.

• Gambling more frequently than originally intended, or for longer sessions than planned.
• Depositing money you cannot afford to lose, or borrowing money (from friends, family, or any lender) to fund gambling activity.
• Chasing losses — continuing to gamble in order to recover money that has been lost in a previous session.
• Gambling interfering with daily responsibilities such as work, studies, family, or social commitments.
• Feeling restless, irritable, or anxious when not gambling, or when attempting to reduce or stop gambling.
• Hiding gambling activity from family members, partners, or close friends.
• Using gambling as a way to escape stress, anxiety, depression, or other negative emotional states.
• Spending more time thinking about gambling than about other areas of life, or feeling a compulsive urge to gamble regardless of circumstances.

If you recognise yourself in three or more of the above signs, we strongly encourage you to use the self-exclusion or time-out tool immediately, or to contact cb222 support. Reaching out is a sign of strength, not weakness. Our team is trained to handle these conversations with care and without judgment.

How cb222 Protects Our Players

Protecting Young People from Gambling

cb222 takes its obligation to prevent under-age gambling with complete seriousness. The platform requires all players to be aged 21 or above and implements a mandatory Know Your Customer (KYC) age verification process. No withdrawal is processed for any account that has not completed age verification. Accounts found to be registered by or on behalf of individuals under 21 are terminated immediately, with all associated balances forfeited.

If you are a parent or guardian living in Dhaka, Chittagong, Sylhet, or anywhere else in Bangladesh, and you believe a person under 21 in your household may have registered on cb222 or accessed the platform, please contact our support team immediately at [email protected]. We will investigate and take action without delay.

Self-Exclusion — A Closer Look

Self-exclusion is the most powerful responsible gaming tool available on cb222. It is designed for players who feel they can no longer control their gambling and want to stop completely for an extended period. When you self-exclude, your cb222 account is closed immediately. You will not be able to place any bets, make any deposits, or receive any marketing communications from cb222 for the duration of the exclusion.

Self-exclusion periods available on cb222 are: 6 months, 1 year, 3 years, 5 years, and permanent. Once a self-exclusion is active, it cannot be reversed before the chosen period ends. After a fixed-term exclusion ends, there is a mandatory 7-day reflection period before re-registration can be requested — this is not waivable. A permanent self-exclusion can never be reversed.

Any real-money balance remaining in your account at the time of self-exclusion will be held securely by cb222 and returned to you via your registered payment method (bKash, Nagad, Rocket, or other registered method) upon a verified request after the exclusion period ends. Bonus balances are forfeited at the time of self-exclusion. To request self-exclusion at any time, email [email protected] with the subject line 'Self-Exclusion Request'.

Get Help — cb222 Support and External Resources

If gambling is causing you distress, financial difficulty, or relationship problems, please do not wait. Help is available. cb222 support is available around the clock and our team is trained to listen, advise, and act quickly to protect your wellbeing.

Tips for Keeping Your Gambling Safe and Enjoyable

Even if gambling is not a problem for you right now, following these simple principles will help keep it that way. Safe play is enjoyable play.

• Set a gambling budget before you start and stick to it. Decide in advance the maximum amount you are comfortable losing in a session — treat it as the cost of entertainment, not as an investment.
• Never gamble with money set aside for essential expenses — rent, food, utility bills, school fees, or bKash/Nagad transfers to family members. Only gamble with funds you can genuinely afford to lose.
• Take regular breaks during play. Use the session time limit tool or simply set a personal alarm. Continuous play without breaks makes it harder to stay objective about how much time and money you are spending.
• Do not chase losses. Losing is a normal part of gambling. If you have reached your session budget and lost it, stop — do not deposit more money to try to win it back. Chasing losses is one of the most common patterns that leads to problem gambling.
• Keep gambling as one of several leisure activities, not the main one. Balance time spent on cb222 with other activities you enjoy — cricket matches at Bangabandhu National Stadium, family time, or other hobbies. Gambling should enhance your leisure time, not dominate it.
• Talk openly about gambling with people you trust. Problem gambling often thrives in secrecy. Letting a friend or family member know that you gamble — and how much — creates a natural layer of accountability that many players find helpful.